Privacy Policy

Flexpass is a technology driven digital marketplace and event management platform. We are dedicated to providing a seamless experience for the discovery, sale, distribution, and management of tickets for a wide range of gatherings, including entertainment, sports, education, and social events. Our services include:

• Digital ticketing and distribution platforms.
• Event management consultancy and promotional marketing.
• Data analytics to help organizers understand consumer behavior and ticket sales.
• Mobile applications, web properties, and application programming interfaces (APIs).

In this Privacy Policy, the term “Organizer” refers to event creators using our Services to manage events for “Consumers” (those who attend or consume information about events). Organizers, Consumers, and any third parties interacting with our platform are collectively referred to as “Users,” “you,” or “your.” Flexpass Ltd is a private company limited by shares, incorporated under the Companies and Allied Matters Act 2020 in the Federal Republic of Nigeria, with RC Number 9274513. Our registered office is situated in Nigeria. For any questions regarding your data, you can contact our privacy team at the email address listed on our official contact page.

This Privacy Policy is designed to comply with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection regulations. It governs the collection and use of “Personal Data” (information that can identify you) collected through our Services. We also collect “Non Personal Data,” which is information that cannot be used to identify a person. While we take the protection of your Personal Data seriously, the restrictions in this policy do not apply to Non Personal Data.

• We collect data you provide voluntarily when you register for an account, purchase tickets, or contact us. This includes your name, email address, and areas of interest.
• We automatically collect technical data from your device, such as your IP address, browser type, and activity patterns on our site, through cookies and similar tracking technologies.
• We may infer demographic characteristics (like age range or preferences) based on how you interact with our platform to improve our recommendations.

To facilitate event management, we collect:

• Bank account details and tax identification information necessary for processing payouts and tax reporting.
• Phone numbers or other identifiers used to prevent fraudulent activity.

• When you register for paid events, we collect financial data (such as credit card details and billing addresses) to process transactions.
• Organizers may request specific information on their registration pages. Please note that the Organizer is the data controller for this specific information.

In accordance with the NDPA, we process your data based on lawful grounds such as consent, contractual necessity, or legitimate interest. We use your data to:

• Grant access to ticketing features and event management tools.
• For internal research to improve functionality and user experience.
• To protect against wrongdoing, manage your account, and provide customer support.

Flexpass does not sell your Personal Data to third parties. We disclose data only in specific circumstances:

• When you register for an event, the Organizer receives your information to manage the event and may send you related communications.
• We share data with service providers/vendors who perform functions like payment processing, hosting, and marketing on our behalf.
• We may disclose data if required by law or to protect the safety and rights of our users.
• In the event of a merger or reorganization, your data may be part of the transferred assets.

Your data is stored securely using industry standard measures to prevent unauthorized access or loss. However, as no internet transmission is perfectly secure, we encourage you to exercise caution when sharing sensitive information.

Under the Nigeria Data Protection Act, you have specific rights regarding your Personal Data. They include:

• Access and Deletion: You may request a copy of your data or ask us to delete your account through your account settings.
• Opt Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our communications.
• Limitation: You can choose not to provide certain data, though this may limit your ability to use specific features, such as purchasing tickets.

Flexpass reserves the right to modify this Privacy Policy to reflect changes in our business or legal requirements. We will notify you of any significant changes by updating the effective date or through in-service notifications. Your continued use of the platform after such changes constitutes acceptance of the new terms.